Company Name: Convergys India Services Pvt Ltd
Experience Required: 0 - 4 yrs
Location: Hyderabad / Secunderabad
Designation: WFM (Workforce Mgmt)
Job Role & Requirement:
Any Graduate with the above mentioned experience required.
Candidate Profile:
Experience Required: 0 - 4 yrs
Location: Hyderabad / Secunderabad
Designation: WFM (Workforce Mgmt)
Job Role & Requirement: - Fresher's welcome
- Minimum 0 to 4 years of total work experience in International / Domestic Call Center
- Minimum 1 year of relevant experience in WFM (Real time monitoring / RTA) preferred but not mandatory
- Good analytical, numerical and problem solving skills.
- Good verbal & written communication skills.
- Ok & flexible to work in night shifts / rotational shifts (24/7)
- As a command center officer you would get exposure to Call center Managing PROCESS, TOOLS & APPLICATIONS along with VISIBILITY in the organization.
- Monitor programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions, provide Tier-1 helpdesk support .
- Work on application such as CMS, IEX,IMDS, WFMnow etc. preferred.
- Interact with Client Command Centers, Work Management Groups, Technology & Network Services Team.
Any Graduate with the above mentioned experience required.
Candidate Profile:
- Knowledge of inbound and/or outbound telemarketing industry strongly desired.
- Must posses effective organizational skills and time management skills with the ability to work on several projects simultaneously
- Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure
- Strong team building and leadership skills, including strong logical thought processes
- Excellent written and oral communication skills required to interact with all levels of management and client representatives
- Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment
- Knowledge of ACD systems, LAN networking and basic programming skills
- Proficiency with various software applications such as Microsoft Word and Excel Environment, Physical & Other Requirements
Walkin Details:
Date: 2nd Nov till 4th Nov' 2015
Time: 12 pm to 5 pm
Date: 2nd Nov till 4th Nov' 2015
Time: 12 pm to 5 pm
Venue Address:
Contact HR: Madhava
Convergys India Svc's Pvt. Ltd
Plot No 43, Divyasree Trinity, Hitec City
Madhapur, Hyderabad , India 500081
Madhapur, Hyderabad , India 500081
Contact HR: Madhava


